Bluewater Power is warning customers of a telephone scam occurring in our area.
According to reports, customers are receiving phone calls claiming to be from the Bluewater Power “Billing and Collections process”. The calls are being made from a 1-800 phone number and victims are being threatened with having their electricity disconnected if they do not immediately provide payment in the form of a pre-paid debit card or wire transfer. DO NOT provide any personal information including your account number.
Bluewater Power does not ask for a pre-paid credit card payment or wire transfer on overdue account situations nor does our Customer Care department have a 1-800 number. Our collection process includes multiple timed communications, including automated telephone messages, and a hand delivered notice prior to electricity disconnection.
Should customers receive a suspicious call, contact Canadian Anti-Fraud Centre immediately at 1-888-495-8501.
If you require further information or would like clarification on your account please feel free to call our office at 519-337-8201.
For more information about fraud from the EDA, click here.
If you need to contact Bluewater Power, please call 519-337-8201 and follow the prompts.
» Bluewater Power has posted its 2014 Scorecard:
» Conditions of Service:
Bluewater Power is committed to providing our customers with safe and reliable electricity service. Part of that commitment involves clearly documenting our business practices in our Conditions of Service document. Bluewater Power has recently updated its Conditions of Service and we would like to give you, our customers, an opportunity to review it and provide any comments back to us.
Power Outage Information
There are no known outages at this time.