Bluewater Power is warning customers of a telephone scam occurring in our area.

According to reports, customers are receiving phone calls claiming to be from the Bluewater Power “Billing and Collections process”. The calls are being made from a 1-800 phone number and victims are being threatened with having their electricity disconnected if they do not immediately provide payment in the form of a pre-paid debit card or wire transfer. DO NOT provide any personal information including your account number.

Bluewater Power does not ask for a pre-paid credit card payment or wire transfer on overdue account situations nor does our Customer Care department have a 1-800 number. Our collection process includes multiple timed communications, including automated telephone messages, and a hand delivered notice prior to electricity disconnection.

Should customers receive a suspicious call, contact Canadian Anti-Fraud Centre immediately at 1-888-495-8501.

If you require further information or would like clarification on your account please feel free to call our office at 519-337-8201.

For more information about fraud from the EDA, click here.



If you need to contact Bluewater Power, please call 519-337-8201 and follow the prompts.

For general inquiries, you can also email This email address is being protected from spambots. You need JavaScript enabled to view it. . For all other contact information, click here.


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» Conditions of Service:

Bluewater Power is committed to providing our customers with safe and reliable electricity service. Part of that commitment involves clearly documenting our business practices in our Conditions of Service document. Bluewater Power has recently updated its Conditions of Service and we would like to give you, our customers, an opportunity to review it and provide any comments back to us.

The Conditions of Service are planned to be implemented in October 2015 and all comments will be provided to the Ontario Energy Board. The Conditions of Service document can be viewed by clicking on the link below or can be viewed at our office at 855 Confederation Street, Sarnia. Please provide any comments back to us by September 30, 2015 by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Link to Conditions of Service document.


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